FAQ's

What are the lead times on spare/replacement keys? 


How do I order a master key for my locks? 


How much are spare/replacement keys? 


How much is delivery for spare/replacement keys? 


How do I identify the correct parts for my lockers? 


How do I set up an account? 


How many products do I have to buy to get any bulk discounts?

Depending on what the product is will determine when you start to get bulk discounts. Usually, around 5 or 10 units of certain products will come with a discount. Any orders of over 100 (mainly locks) will most likely get discounted. Large locker quotes are usually quoted and if possible, discounts will be provided automatically.


Are any of your locks suitable for use outdoors in wet/damp areas?

Yes. A few of the locks we sell are either waterproof or water-resistant.  We only recommend using the fully waterproof ones outside if the area is unsheltered as this reduces the chances of them breaking. Water-resistant locks could stop working if they get too wet and cannot dry out. If locks have been used outdoors and have got wet when we advise not to do this, we may not be able to replace or refund them. Padlocks, cam locks, and hasp locks are the ones that shouldn't break if used outdoors whereas our digital and electronic locks could be at risk - of course, if you're unsure then contact us on 01953 718221 and we can help you out.


Do you sell locks for front doors and gates?

No. The main items that we sell locks for would be Lockers, Cupboards, Cabinets, and Internal Wooden Doors. If you are not sure where else to get your front door lock or gate lock please contact us and we may be able to recommend where else to try.


Can I return any of my products?

Sometimes. Depending on whether you have used the product and taken it out of the packaging or realised you have ordered the wrong things will determine whether we can accept a return. Any order which is bespoke made, for example, any lockers that have been custom made as the sizes are not standard on our website, we cannot accept back. On the other hand, if the locks have been ordered by mistake and have not been used then we should be able to refund them and send out the right ones providing the wrong ones are sent back to us in as good as new condition. You can also find out more in our Terms & Conditions.


What do I do if I have seen a product cheaper on another website?

Contact us. Normally if you see our product on another site for a cheaper price than what we are selling for then we are able to price match it and you can get it at the same cost as the other site. On the chance that it is already as cheap as we can do, then, unfortunately, we cannot help.


Do you offer Hire of Lockers?

Yes. We are able to offer people the chance to hire lockers from us for large events or organisations. The lockers are available in either 5 or 6 compartments and come with a 4 dial combination locking system. The lockers are 1800 H x 375 W x 450 D and the compartment sizes are 350 H x 250 W x 450 D. Alternatively, if you need lockers to house technology such as mobile phones, we offer a 16 compartment locker option which comes with a padlock locking system. The lockers are 1980 H x 250 W x 260 D with each compartment being 350 H x 250 W x 450 D.


Do you offer finance options on large ticket-priced items?

Yes. As long as the order is over £30 and less than £2,000. Recently we have implemented the PayPal Pay-in-3 payment option which allows you to pay across 3 monthly installments with 0% interest making you worry less about spending a large chunk of money in one go. You will only have to pay 1/3 of the price the day you order and the rest will come out on the same date the following month and the one after!