You can change or cancel your order at any stage online prior to the checkout process. If the order has already been sent to our sales office you will need to contact us on 01953 718221 immediately as once made-to-order goods have been put into production we cannot guarantee they can be cancelled/amended. The sooner you inform us of your changes, the faster we can try and correct this for you without incurring any delay to your order. Cancellations after delivery have taken place will incur a handling charge (please refer to our Terms & Conditions).
Delivery Timescales
Delivery dates are estimates based on average manufacturing lead times for lockers. Occasionally machine breakdowns or busy periods (such as school holidays) will extend lead times. When this happens, we will do our best to keep you informed and to deliver your lockers as soon as possible.
For all in-stock orders, we typically dispatch within 24 hours of purchase via DPD Next Day Delivery or a Royal Mail Tracked 48 Hour service. Please note that orders placed on Saturdays, Sundays, or Bank Holidays will be processed and dispatched on the next working day.
Delivery Restrictions
Please make us aware of any restrictions on site at time of order (e.g. access times and restrictions on vehicle sizes and weights). Failed or rejected deliveries will incur a re-delivery charge. Please also note that delivery to a residential address for many of our commercial products (e.g. lockers) is not available, due to the nature of the deliveries. Please contact us on 01953 718221 or sales@lockertek.co.uk for any enquiries regarding delivery.
Returned or Damaged Goods
We make every effort to ensure your goods arrive in perfect condition. However, if goods are damaged on arrival or they are incorrect please contact us immediately to advise the correct returns procedure. If goods are damaged on arrival we advise you to refuse delivery or sign as ‘Damaged’ on the delivery note. Please contact us within 24 hours (maximum 3 working days) so that we can get a replacement sent out or a refund processed. This does not affect your statutory rights.
In the case of goods that have been incorrectly ordered by yourselves, please call to discuss. Any goods which have been ordered as bespoke may not be able to be refunded or changed. Each request will be dealt with on an individual basis as many items are manufactured to order. Any goods accepted for return will be subject to a handling charge and should be returned in their original packaging and in perfect condition. See full Terms & Conditions for details.
For stocked locks and parts, you have 28 days to return any items ordered incorrectly or no longer needed. Please ensure the items are in like-new condition, as all returns are restocked for future customer orders. Refunds will only be issued once we receive the items and confirm their condition. If you are unsure whether we’ve got your return or have questions about the refund timeframe, please contact us, and we’ll be happy to assist you.
Non-Delivery
If the goods ordered have not arrived on the date quoted on your acknowledgment ‘Delivery by…’ date, please contact our sales team immediately by email or telephone and we will investigate any reasons for the delay. During our busy periods throughout the year, the lead times can be extended (sometimes without us knowing). Again, we do try to let you know as soon as we know and if you’re ever unsure then please ask and we will confirm where we can.
